Terms of Service

1. Acceptance of terms

By creating an account with InvoiceFlow or by using the InvoiceFlow platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms form a legally binding agreement between you (or the business you represent) and InvoiceFlow Ltd, a company registered in England and Wales ("InvoiceFlow", "we", "us"). By accepting these Terms, you represent that you have the authority to enter into this agreement on behalf of yourself or your organisation.

2. Account registration

To use InvoiceFlow, you must create an account by providing your full name, business name, email address, and a password. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security of your account credentials and not share them with others.
• Notify us immediately of any unauthorised access to your account.
• Be responsible for all activity that occurs under your account.

You must be at least 18 years old and legally capable of entering into contracts under UK law to register for an account. Accounts may only be used for lawful business purposes.

3. Subscription plans and payment

InvoiceFlow is a subscription-based service. We offer the following plans:

• Starter — £19/month: up to 50 invoices and 25 customers per month.
• Pro — £49/month: unlimited invoices, unlimited customers, recurring automation, and analytics.
• Business — £99/month: everything in Pro plus team collaboration, API access, and a dedicated account manager.

Subscription fees are billed monthly in advance. By providing your payment details, you authorise InvoiceFlow to charge your payment method on a recurring basis. All prices are in British Pounds (GBP) and exclude VAT where applicable. A VAT receipt will be provided where required by law.

If a payment fails, we will notify you and attempt to collect payment again. If payment cannot be collected within 7 days, access to the Service may be suspended until payment is resolved.

4. Free trial

When you first sign up for InvoiceFlow, you will receive a 14-day free trial on your chosen plan. During the trial period, your payment card will not be charged. At the end of the trial period, your subscription will automatically convert to a paid plan and your card will be charged the applicable monthly fee.

You may cancel at any time before the end of the trial period to avoid being charged. Cancellation must be made from within the application under Settings › Subscription.

The free trial applies to your first subscription only. If you close your account and reopen it, or if you switch to a different plan, no further free trial period will be provided. Plan changes take effect immediately and are billed immediately — no trial period is associated with any plan change.

5. Changing or upgrading your plan

You may upgrade your plan at any time from within the application. When you upgrade:

• The change takes effect immediately.
• Your card will be charged the new plan price immediately. No pro-rata credit is applied for any remaining days on your previous plan within the current billing cycle.
• No new free trial period is granted. The free trial was your only trial period.
• Your next regular billing date will be set to 30 days from the date of the upgrade.

Downgrades to a lower plan will take effect at the start of your next billing cycle. Any features associated with the higher plan remain accessible until that point.

6. Cancellation and refunds

You may cancel your subscription at any time from Settings › Subscription. On cancellation:

• Your access to the Service continues until the end of your current paid billing period.
• No partial refunds are issued for unused days within a billing period.
• Your data is retained for 30 days after the subscription ends, during which you may export it. After 30 days, it is permanently deleted, subject to any legal retention obligations.

We do not offer refunds for subscription fees already paid, except where required by applicable consumer law or where a billing error has occurred on our part. If you believe you have been incorrectly charged, contact billing@invoiceflow.app within 30 days of the charge.

7. Acceptable use

You agree not to use InvoiceFlow to:

• Send invoices for unlawful goods, services, or activities.
• Commit fraud, impersonate another business, or misrepresent your identity.
• Circumvent technical measures or attempt to gain unauthorised access to our systems.
• Use the platform to send unsolicited commercial messages (spam).
• Reverse engineer, decompile, or extract source code from the Service.
• Process data in a manner that violates applicable privacy laws or the rights of third parties.

We reserve the right to suspend or terminate accounts that violate this acceptable use policy, with or without notice, at our sole discretion.

8. Intellectual property

All intellectual property rights in the InvoiceFlow platform — including the software, design, logos, and content produced by InvoiceFlow — belong to InvoiceFlow Ltd. Nothing in these Terms grants you any ownership over our intellectual property.

You retain full ownership of the content and data you create within the platform, including your invoices, customer records, and business information. By using the Service, you grant us a limited, non-exclusive licence to store, process, and transmit your content solely to the extent necessary to provide the Service.

9. Your data and content

You are responsible for the accuracy of the data you enter into InvoiceFlow, including invoice amounts, customer details, and VAT calculations. InvoiceFlow is a tool to help you create and manage invoices; it does not provide accounting, legal, or tax advice.

We recommend exporting your data regularly. Exports are available at any time from within the application. Our approach to your data is set out in full in our Privacy Policy.

10. Limitation of liability

To the fullest extent permitted by applicable law, InvoiceFlow Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service, including but not limited to:

• Loss of profits or revenue.
• Loss of data or data corruption.
• Errors in invoices sent through the platform.
• Inability to access the Service due to outages or maintenance.

Our total aggregate liability to you for any claim arising from these Terms or your use of the Service shall not exceed the total fees paid by you to InvoiceFlow in the three months preceding the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

11. Changes to the service

We may modify, suspend, or discontinue parts of the Service at any time. For material changes to these Terms or to your subscription, we will give at least 30 days' notice by email to the address associated with your account. Continued use of the Service after that notice period constitutes acceptance of the updated Terms.

If you do not accept the updated Terms, you may cancel your subscription before the changes take effect and receive a pro-rata refund for any prepaid period beyond that date.

12. Governing law

These Terms are governed by the law of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is held to be unenforceable, the remaining provisions will continue in full force and effect.

For any questions about these Terms, contact us at legal@invoiceflow.app or write to: InvoiceFlow Ltd, 1 Technology Park, London, EC1A 1BB.